Privacy Policy - Win Leaf Tea

Who we are

Win Leaf Tea brand owned & managed by Emjee Enterprises, and having its registered address Emjee Enterprises, No.245, Metro palace complex, thambu chetty Street, chennai – 600001 India. (“Win Leaf Tea”, “we”, “us” or “our”) is managing and operating the website https://winleaftea.com/ (collectively referred to as the “Win Leaf Tea”) through which it inter alia facilitates the sale and purchase of Quality Assam Tea Pack (“Products”)to the users of the Win Leaf Tea (“User” or “Users” or “you” or “your”).

General

This privacy policy (“Privacy Policy”), together with the Terms governs your use of the Win Leaf Tea Platform and describes our policies and procedures on the collection, use, disclosure, processing, transfer, and storage of the information provided to us by you. By using, browsing, accessing, or purchasing from the Win Leaf Tea you agree to be bound by the terms of this Privacy Policy and consent to the collection, storage, possession, dealing, handling, sharing, disclosure or transfer of your information in accordance with the terms of the Privacy Policy. We shall not use the User’s information in any manner except as provided under this Privacy Policy. Capitalised terms used herein if not defined shall have the same meaning as ascribed to them under the Terms.
This document is an electronic record and is governed by the provisions under the Information Technology Act, 2000 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This Privacy Policy sets out the type of information collected from the Users, including the nature of the Sensitive Personal Data or Information (defined hereinafter),the purpose, means and modes of usage of such information and how and to whom we shall disclose or transfer such information. You may at any time withdraw your consent for collection and use of your information including Personal Information (defined hereinafter) or Sensitive Personal Data or Information. However, please note that if you withdraw your consent, we may no longer be able to provide you with the corresponding service for which you have withdrawn your consent. It is hereby clarified that your decision to withdraw your consent will not affect the processing of Personal Information based on your previous consent prior to the withdrawal.
Please take a moment to familiarize yourself with our Privacy Policy. If you do not agree with any provisions of the Terms or this Privacy Policy, we advise you to not use or access the Win Leaf Tea.

Type Of Information Collected

You may be asked to provide your information anytime you visit, access, use or browse the Win Leaf Tea. We may share information and use it consistent with the provisions of this Privacy Policy. We may also combine it with other information to provide and improve our Products, services, content and advertising. .

You agree to provide information, which shall be true, correct, up to date and accurate. You may access, amend, alter or require deletion of your information partially or fully by logging into your account on the website, after successful OTP validation.

We are not directed towards minors. We do not knowingly collect Personal Information from any User who is under 18 (Eighteen) years. If we are made aware that we have collected the Personal Information of a person below the age of 18 (Eighteen) years, we will take steps to delete the information within a reasonable time frame. If a parent or guardian becomes aware that his or her child has provided his/ her information on the Win Leaf Tea without their consent, he or she shall contact us for the deletion of such information. In the event, where in contravention to the Privacy Policy and Terms, a person below the age of 18 (Eighteen) uses the services, we shall not be held liable or responsible for any damage or injury suffered by such person.

We may collect a variety of information from you, including your name, password, mailing address, phone number, email address and contact preferences, including any other usage and interaction details with us or our affiliates. We may collect such information which when combined with other pieces of information available with us could reasonably allow you to be identified (“Personal Information”). Personal Information shall include but is not limited to your full name, personal contact numbers,residential address, email address, gender or date of birth.

We may also collect, receive, process or store certain sensitive personal data or information consisting of, but not limited to: Password Financial information such as bank account or credit card or debit card or other payment instrument details; Physical, physiological and mental health condition; Any detail relating to the above Personal Information categories as provided to us for providing service; Any of the information received under above Personal Information categories by us for processing, stored or processed under lawful contract or otherwise. (Collectively, referred to as “Sensitive Personal Data or Information”).

Use of Information Collected

We may collect, use or process your information including Personal Information and Sensitive Personal Data or Information for the following purposes:

For creating and giving you access to your registered account on the Win Leaf Tea Platform.
To develop, deliver, process and improve our Products, services, content in order to personalize and improve your experience.
To inform you about our Products, services, offers, updates, upcoming events, including providing you information in relation to order confirmations, invoices, technical notices, security alerts.
For internal analytical and research purposes such as auditing, data analysis and research to improve Our Products, services and customer communications.
To meet any legal or regulatory requirement or comply with a request from any governmental or judicial authority.
To resolve any request, dispute, grievance or complaint raised by you in relation to your use of the Win Leaf Tea Platform.
To detect or monitor any fraudulent or illegal activity on the Win Leaf Tea Platform.

Security

The security of your Personal Information is important to us. We have implemented security policies, rules and technical measures, as required under applicable law including firewalls, transport layer security and other physical and electronic security measures to protect the Personal Information that it has under its control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. When you submit your information on the Win Leaf Tea Platform, your information is protected through our security systems. Please note that we use international and industry recognized standards such as per applicable laws, rules and regulations.
Your information is contained within secured networks and is only accessible by a limited number of authorized persons who have access rights to such systems or otherwise require such information for the purposes provided in this Privacy Policy. These authorized persons are also under an obligation to keep such information confidential.
Although we make best possible efforts to transmit and store all the information provided by you in a secure operating environment that is not open to public, you understand and acknowledge that there is no such thing as complete security and we do not guarantee that there will be no unintended disclosures of any information and potential security breaches. You agree not to hold us responsible for any breach of security or for any action of any third parties that receive your Personal Information or events that are beyond our reasonable control including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.

Cookies Policy

Due to the communications standards on the Internet, when you visits, access or browse the Win Leaf Tea Platform, we automatically receive the uniform resource locator of the site from which such you visit, access or browse the Win Leaf Tea Platform, details of the website you visit on leaving the Win Leaf Tea Platform, the internet protocol (“IP”) address of each User’s computer operating system, type of web browser the User is using, email patterns, and the name of the User’s internet service provider. This information is used solely to analyse overall User trends and to help us improve our services. Please note that the link between the User’s IP address and the User’s personally identifiable information is not shared with third parties without such User’s permission or except when required by law or to provide or facilitate the User with the services. Notwithstanding the above, the User acknowledges that we reserve the right to share some of the aggregate findings, including the personal information provided by the Users in an unidentifiable, aggregate form, and not the specific data with advertisers, sponsors, investors, strategic partners, and others in order to help grow the business. The amount of information sent to us depends on the settings of the web browser used by the User to access the Platforms. The User may refer to the browser used, if the User wishes to learn what information is provided to us.
The Win Leaf Tea uses temporary cookies to store certain data. We do not store Personal Information in the cookies. Information collected by us, by any means whatsoever, that does not personally identify the User as an individual (such as patterns of utilization described above) is exclusively owned by us and may be used by us and third party service providers for technical administration of the Platforms, user administration, research, development, and other purposes.
The Win Leaf Tea uses temporary cookies to store certain data. We do not store Personal Information in the cookies. Information collected by us, by any means whatsoever, that does not personally identify the User as an individual (such as patterns of utilization described above) is exclusively owned by us and may be used by us and third party service providers for technical administration of the Platforms, user administration, research, development, and other purposes.
We may allow other companies or entities to serve advertisements to you. These companies or entities include third party advertisement servers, advertisement agencies,advertisement technology vendors and research firms. We may target some advertisements to you that fit a certain general profile. We do not use Personal Information to target advertisements to you. In the course of serving advertisements or optimizing the services to its Users, we may allow authorised third parties to place or recognize a unique cookie on the User’s browser.
We may keep records of telephone calls received from and made to Users for the purpose of administration of services, research and development, training, business intelligence, business development, or for User administration. We may share such telephone records with third parties when required by law or when required to provide or facilitate the User with the services.